Before you do anything - things to check first
Switching sounds simple, but there are a few things worth checking before you start.
If your current pension is a workplace pension that your employer pays into, you can't redirect future contributions to a different provider. But the pot of money already sitting in that scheme is a different story. Some providers will let you transfer your existing pot out to a lower-cost provider while keeping the scheme open for future contributions. Not all allow this, so call your provider and ask: "Can I transfer my existing pot to another provider while keeping my account open for future contributions?" Old pots from previous jobs can always be moved freely.
Defined benefit pensions promise a specific income in retirement based on your salary and years of service. Transferring out can mean giving up guaranteed income. If your pot is worth more than Β£30,000, you're legally required to take financial advice before transferring. Don't rush this one.
Some older pension providers charge exit fees when you transfer out. These are now capped at 1% for pensions set up after 2012, but older contracts may be different. Check your policy documents or call your provider and ask directly: "Is there an exit fee if I transfer my pension?"
Fees matter a lot - but so does what your money is actually invested in. A lower-fee provider with poor fund choices isn't necessarily better. When you switch, you'll need to choose where your money gets invested at the new provider. Take some time to understand your options before you commit.
While your pension is being transferred, it's usually held as cash - meaning it's not growing. Transfers typically take 2-6 weeks. This isn't a reason not to switch, but it's worth knowing.
The switching process, step by step
Once you've done your checks and chosen a new provider, the actual process is more straightforward than most people expect.
Go to your chosen provider's website and open a pension account. Most providers have an online application that takes 10-15 minutes. You'll need your National Insurance number and bank details.
You'll need the name of your current provider, your policy or plan number (found on any letter or statement from them), and the approximate value of your pot. If you can't find your policy number, call your provider - they'll give it to you in minutes.
Most modern providers handle the transfer for you. Once your account is open, there will be a "transfer in" or "consolidate pensions" option. You provide your old provider's details and they contact them on your behalf. You don't usually need to contact your old provider yourself.
When the money arrives, you'll need to decide how it gets invested. Most providers offer a default fund that does this automatically based on your age - that's fine to start with. You can always change it later.
Transfers typically take 2-6 weeks. Your new provider will notify you when the money arrives. Check your old account afterwards to make sure the balance has gone - and keep any final statements for your records.
What about my ongoing employer contributions?
If your employer currently pays into your workplace pension, you can't redirect those future contributions to a different provider. Your employer's contributions are tied to the scheme they've chosen.
However, the pot of money already sitting in that scheme is a different story. Some workplace pension providers will let you transfer your existing pot out to a lower-cost provider while keeping the scheme open for future contributions. This means you could move your accumulated savings somewhere cheaper without losing a single penny of future employer contributions.
Not all providers allow this. The best way to find out is to call your provider and ask: "Can I transfer my existing pot to another provider while keeping my account open for future contributions?"
Some people end up with two pension accounts running side by side: their workplace scheme receiving new contributions, and a personal pension holding their transferred savings. That's a completely reasonable approach and can significantly reduce the fees on the money you've already built up.
Do I need a financial adviser?
Not always - but sometimes it's worth it. Consider speaking to a regulated financial adviser if:
- You have a defined benefit (final salary) pension worth more than Β£30,000 - it's a legal requirement
- Your total pension savings are significant and you're within 10 years of retirement
- Your situation is complicated - multiple employers, overseas income, large self-employed pension
- You're unsure about investment choices and want personalised guidance
You can find a regulated adviser at unbiased.co.uk or vouchedfor.co.uk. Initial consultations are often free.
Not sure which provider to switch to?
Use our fee calculator to compare providers side by side and see exactly how much more you could have at retirement.